The Indian market is gradually maturing towards adopting
cutting-edge IT solutions, and technologies as Artificial Intelligence and
Machine Learning is here to stay and evolve. There are several applications
which involves such technologies finds usage in the fields of camera vision,
facial recognition and object identification augmented analytics with the help
of trends and behavioral patterns and predictive modeling, will find their way
and exist in the long run, in several government pet policies, asserted Anuj
Mathur, CEO, Q3 Technologies in a conversation with Poulami Chakraborty of BW
SmartCities. Excerpts below:
Having catered to the enterprise sector, what has been you're an observation about the Indian market’s trends for IT adaptation in the
enterprise sector?
We have
seen tremendous adoption of IT in the Indian enterprise sector over the last
decade led with what has primarily been a mobile-first strategy. If we
look back about two decades, India was lagging quite heavily in this space
compared to Western economies where various IT solutions especially ERP, SCM
and enterprise IT solutions were implemented on a large scale.
All of
that changed with the advent of initially the web and more significantly the
smartphones. The rapid adoption of smartphones triggered an equally robust
adoption of IT in the enterprise sector. This is also reflected in the fact
that while a decade ago, our entire customer-base was outside India, today we
have a much healthier 50-50 mix of Indian and Foreign clients. Q3 Technologies
is doing some amazing cutting-edge work in the Indian enterprise segment with
AI, ML, IoT, Chatbots, Automation, and BI-Analytics.
How is automation molding the Indian market trends according to
you? Do you believe it is beneficial? Your views.
I see an
aggressive push from CIOs of large Indian enterprises for automation, and that
is hugely beneficial for the sector at large.
While the
primary drivers for automation in the more advanced economies of the world have
typically been workforce and cost-reduction related, Indian CIOs are looking at
it more from the point of view of increasing productivity, enhancing efficiency
and improving customer experience. The market trends therefore also reflect
automation adoption in areas where employee efficiency and productivity
increase can be realized. Our approach for automation is to start with a Proof
of Concept (POC) for the customer, which helps in realizing the potential ROI
and creates customer confidence.
Blockchain has evolved drastically in the past 5 years? Do you
think that the Indian market is ready for adaptation to such a high-end
tech-solution? What future do you foresee for blockchains in India?
While a
number of pilots and POCs are already in the works, for India to adopt
blockchain technology at scale, it will need a regulatory structure and
government support. Along these lines, NITI Aayog, co-hosted the International Blockchain
Congress (biggest blockchain conference in Asia) last year. Events such as
these will eventually lay the groundwork for blockchain adoption in the
country.
Having
said this, blockchain has the potential to be a revolutionary technology which
will eventually lead to a paradigm shift in virtually all industries including
Retail, Banking, Healthcare, Education, Logistics, Real Estate, and Governance.
Indian customers are slowly treading the path of Blockchain adoption with
smaller simpler “blockchain-inspired solutions” to understand its applicability
and scale.
Your views about Data Protection Bill?
India is
very rapidly moving towards becoming a digital economy, and thus the Data
Protection Bill allowing rightful and lawful possession and processing of data
is a key to get us there. I think it is an excellent initiative at calling out
data protection obligations while drawing on learnings from global privacy
regimes and trying to remedy some of the issues. It lays down key provisions to
promote transparency and hold data fiduciaries/organizations accountable for
their actions. The Bill’s mandate on data localization will help Indian
software services companies in the long term
How beneficial do you think AI and ML for the Indian market? Which
segments of operations do you feel has the need for these technologies more?
As the
Indian market is gradually maturing towards adopting cutting-edge IT solutions,
AI-ML is here to stay and evolve. It has several applications in the Indian
market – many of which we are actively working with our clients. These
applications are in the fields of camera vision, facial recognition and object
identification, augmented analytics with the help of trends and behavioral
patterns and predictive modeling (for e.g., with respect to sales and inventory
forecasting and equipment maintenance and fault prevention). Another area where
AI and ML are being extensively used is in Natural Language Processing (NLP)
and the use of bots and chatbots.
The use
of advanced digital technologies like AI and ML are allowing Indian companies
to compete and win in the global marketplace.
What challenges do you come across while operating in India? How
are you mitigating them?
To my
mind, we do not come across any India-specific challenges that are
fundamentally different from operating anywhere else in the world. Every
country provides some opportunities and some challenges and we put in plans to
mitigate those challenges as part of our business strategy. In fact, the
overall support from the regulatory standpoint has improved drastically in the
last couple of years, thus helping the Indian IT industry.
What plans of expansion does Q3 Technologies have in the pipeline?
Q3 has
emerged as a serious challenger to the existing service providers in India over
the last few years. With a very large number of marquee clients in India,
Europe, US, APAC, and the Middle East, Q3 is poised for even greater growth
momentum in the future. With the recent large investments that Q3 has made in
our expansion at the Mahindra SEZ in Jaipur and our new office in the Mumbai,
Q3 has aggressive expansion plans in India and in overseas markets over the
next few years. We have also recently started our Sydney and Dubai sales
offices, with which we now have a presence across all the major geographies
What initiatives are you taking in lines with the Government of
India’s Digital India mission?
Q3 is an active member of various GOI initiatives specifically
with respect to the Digital India mission. Members of our senior management
team have been participating and speaking at various forums like: FICCI, CCI,
and GeM where we provide industry-specific insights and participate in
technology showcases and tries to give best of our contribution to GOIs agenda
of Digital Transformation. We are working closely with several Government
departments for developing AI-ML, Chatbots, and BI-Analytics based solutions.
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