Use of Facial and Emotion Recognition Solutions for Better Customer Experience

One of the main concerns of any business enterprise is how to improve the customer experience? They are constantly on the look-out for new and improved ways of enhancing customer satisfaction and the overall customer experience. This, in turn, leads to increased business performance. Rapid growth in the fields of AI and BI technologies have helped businesses understand their customers better. One such enabler is the Facial and emotion recognition software. This has provided a unique improvement in the field of customer service excellence. 

Customers have abundant choices these days and are constantly searching for new brands, stores, or even products. With a short period and abundant options, the customers need to choose the best. The customers often need help selecting the best one for them. A technology like facial and emotion recognition could help a long way. This gives the businesses better customer information, which in turn improves customer experience and leads to the loyalty of the customer. 

A group of technical analysts is working on developing AI and using a machine learning framework to define and train the facial recognition models to be supported with parallel processing. This will enable your business to have access to insights like the age of the customer, emotions, gender, identification, and much more. These key points, along with the advanced analytics, will help businesses with intelligent insights on the customer's preferences, history, emotions, and keep the customer highly satisfied and engaged in making the correct decisions. 

A point of scale system can identify potential customers and serve them better. The emotions of the customer, like happy, sad, or angry, can help the business to cater to each customer's requirements in their way and further enhance customer satisfaction. The power of having your sales executives get insights on the customers will give your business a customized edge and give your business a level higher than the other businesses. 

A business can get up to 60% ROI within the first two years with the launch of this solution, along with increased store engagement, repeat footfall, and ensures customer loyalty. Businesses often have privacy-related concerns. But, rest assured, Q3 has worked with IT and business teams of various clients to figure out the privacy concerns which can be improved with legal terms. 

Q3 Technologies have been in business for over two decades now and have customers all around the globe. They have their offices in the US, UK, UAE, India, and Australia. Their main objective is a custom product and applications development in the fields of AI, Machine learning, and robotic process.

Their portfolio of services includes lifecycle support for application development and maintenance. This also includes business analysis, technology consulting, as well as software development. With their improved and innovative technologies, your business will be in good hands. Adopting to the facial and emotion recognition software will give you an extra edge over your competing businesses. Staying on top of their game is what every business wants.